Customers Can Suck!

Customers Can Suck!

Rosend Pena, Editor

“I asked for a hamburger with no ketchup. What the f*** is this!”

 “So, so sorry. I’ll get that fixed asap.”

 “Yea as you should! You also missed to give me a penny, but I know you’re not good at math.”


This was a conversation I had with a customer two nights ago working at McDonalds. As you can see, there was a level of disrespect here that shouldn’t have been achieved. And all because a person did not find ketchup in their burger. 

Look, I understand. You deserve to get what you buy, and if you don’t get that, then you have all the right to get the food that you ordered. But when you let your emotions run through you and they get out of control, that is where a problem starts!

Workers at McDonalds experience some of the worst labor conditions. If you work at McDonalds, you are most likely working an 8 hour shift. With these 8 hour shifts, you only get a half hour unpaid break. Meaning that for 7 and a half hours you are up on your feet. My first shifts were met with wobbly knees when I got home. One evening my mom had to ask me if I was ok after I came from work due to my exhaustion.

More than the physical pain of working at McDonalds is the mental strain. I first want to clarify by saying that most workers at McDonalds are between the ages of 17 and 20 — meaning that most workers are young adults. This mental strain put on these people is not healthy. I was talking to a coworker one night who recalled that she cried one shift because the stress was too much and had to leave. Unlike sports or clubs that have the competitive stress environment, McDonalds has a more “do it right the first time” approach that when mixed with working fast will not receive a good outcome. You expect us to be fast but also do a good job. I understand that’s how the business works, but customers should understand this as well. These kids, yes kids, are working through such extreme conditions and are mentally strained through their whole shift. All they want to do is do their job well and then leave. When you give them a hard time, you are not only making them suffer more, but you make them not see the good in others. 

I have trouble sometimes thinking that humanity is good. I know, it’s a bold statement, but it’s true. I don’t want to mix everyone into the bad customers crowd, but the fact that there are people like that makes me so angry and frustrated. One of my coworkers had a soda thrown at her. I was not there but when the story was told to me, I was nonchalant in my reaction because that doesn’t shock me. Isn’t that sad. I am numb to that kind of behavior because it happens so much.

When I first started to work, I had anxiety the night before. Would I screw up and cause a line to erupt? Will a customer get angry and want to speak to the manager? Will I remember how to do this? These questions would mess me up. I would want to call off and not show up, but I managed to get there.

And that’s another point I want to talk about. Why do I still stay? Something about this experience has made me realize something weird. I want to perfect this. I want to be the best at this now to not only prove others wrong, but to prove to myself that I can do this. I memorized the menu. I memorized regular customers with bad attitudes. I will not give up on this because if I can’t do this, how will I deal with the hardships of life? All I want is to be given credit where credit is due. For a customer to tell me that all my work isn’t for nothing and that they appreciate what I do. Those customers get me through the day and make my day an overall more positive.

Just please, put yourself in the shoes of others. Try to spread positivity even if  something went wrong because trust me, we are trying. We just need a little love to get through our day

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